At AQUENVO PRIVATE LIMITED, customer satisfaction is important to us. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

  • Returns or exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Items showing signs of use, damage, or alteration will not be eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Discounted or sale items

  • Innerwear, accessories, or items marked as non-returnable

  • Customized or made-to-order products

Return Process

  1. Contact us through our website within the return period with your order details.

  2. Once your return request is approved, return instructions will be shared.

  3. Products must be securely packed to avoid damage during transit.

Return Shipping

  • Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item.

  • We recommend using a trackable courier service for returns.

Refunds

  • After receiving and inspecting the returned item, refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed as per our refund policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images. We will arrange a replacement or refund at no additional cost.

Cancellation Policy

Orders can be canceled only before they are shipped. Once dispatched, cancellations are not allowed.

Contact Us

For any questions or support related to returns or refunds, please contact us through our website.